I was the only product designer on this project. At the start of the project I conducted research in collaboration with my product manager to create a shared understanding about our users. Along the way, I created flows, wireframes, and prototypes to support design reviews with the product and engineering team.
OJO’s mission is to level the playing field for all home buyers and sellers by creating opportunities and removing barriers by building a guided marketplace for the home journey.
A CERs job is to make the best first impression from OJO and routing all consumers to their right starting place based on where they are in their home journey.
We defined that we wanted to research, plan and design tools to help supercharge CERs with a focus on increasing average dials per CER per day, decreasing errors, complaints and support tickets.
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